Paypal, bank transaction.
At Manunga Publishing you can shop safe in the knowledge that your name, address, credit card details, and other information are all 100% safe. We want our customers to shop with confidence, and we offer the assurance that no credit card or debit card fraud has ever resulted from making an online purchase with Manunga Publishing.
We have taken all possible steps to secure your credit card details by using high grade Secure Socket Layer (SSL) for all transactions involving information passed between your computer and our server. SSL encrypts the data so that no-one will be able to access the data in its original format. When you are on a secure part of our website, you will see the "padlock" icon in your browser, which confirms that any information you send will be in a secure format.
Please note that in the event of unauthorised use of your card you should notify your card provider in accordance with their own procedures.
How can I contact you?
The most convenient way to contact us is by filling in the online contact form. The form is designed to help you specify the problem or the query and then direct it to the member of staff best suited to deal with it.
Alternatively we are always happy to hear from you and help with any queries or problems. We endeavour to answer all queries within 48 hours.
We are also very happy to receive your feedback and suggestions. All emails are personally read and replied to by us. Please send your emails to email@example.com
What payment types do you accept?
We accept payments made with PayPal and direct bank transactions (IBAN, BIC).
Once you have entered your details online through our secure server, you have the option to store the card for use in the future, subsequent orders can be placed simply by logging into your account using your email address and password and selecting a credit card option from the list of those previously used - you would still have to enter the card's CVV number at this point.
When will my order arrive?
The first place to check is the Order Tracking page on the site. This enables you to see the status of your order even if you don't have an account with us. All you need is your order number and surname.
You are able to track all of your orders online by logging into your account and choosing order history. However you do need to have an account with us to do this, you can set up an account here.
Our delivery times are based on the number of working days (Monday - Friday) you should expect to receive your delivery by. Delivery times may vary for each item even if they are ordered at the same time.
You should always check the availability as shown on the Product Details page. You will receive more information about the estimated delivery time in the automatic order confirmation email sent after your order has been placed.
If your order is overdue and your order tracking account does not state that the order has been shipped, please contact via firstname.lastname@example.org .
If it does show as shipped and hasn't turned arrived in the expected time, please check with your local delivery office before contacting us with the details.
What is a Pre-order?
A pre-order is a title which hasn't yet been released by the Publisher. We state the publishing date on every webpage. Your order will be shipped just before or on the release date stated.
Do you charge for Pre-orders up front?
We offer many pre-order titles on the site and try to price these with a good up front discount. We currently charge for pre-orders in advance, often we source difficult to find titles so this process is helped along the way by knowing there is a firm order.
How do I change the delivery address for a Pre-Order?
Providing the Pre-order hasn't already shipped, just drop us a line at email@example.com requesting the change along with the new delivery address. Please note that we are unable to amend delivery addresses from one EU country to another EU country for tax reasons.
Can I cancel a Pre-order?
We can cancel Pre-orders providing they haven't already shipped. Please drop us an email via firstname.lastname@example.org.
It's now the release date but my order hasn't been sent? What do I do?
We aim to display as much up to date information as possible on our website. However, there may be a rare occasion where the release date had to be changed at the last minute. Don't panic! Just drop us a line or two at email@example.com and we'll get as much information as we can for you.
It hasn't been released yet but the website states Item Unavailable. What does this mean?
We currently list the item as available as we have fulfilled our all pre-order stock levels and unable to accept any further orders. However, the item may be available again for pre-ordering again at some point before the release date.
What Pre-orders do you have for release soon?
You can browse pre-order titles from the coming soon page.
Print on Demand
What is a Print on Demand (POD) title?
A POD book is a digital file stored by publishers. When a POD book is ordered by a customer, we print out a copy and send it to the customer. A POD book is the same quality as a 'normal' printed book and in no way differs in style, content or appearance. POD titles are genuine copies of these books and not of a lower quality. Many publishers, especially academic ones, are moving towards this new and efficient model.